PerfectBot Dashboard is your go-to tool for optimizing and managing your AI chatbot. Here are some of the fantastic benefits and key functions you can now enjoy.
To log in to the PerfectBot Dashboard, use the invitation link sent to your mailbox or access it here:
✋ Important: If you haven't received your invitation, contact us via chat!
Monitor Analytics
Gain deep insights into your bot's performance with our analytics dashboard. Track resolution rates, response accuracy, and identify trends to continually improve your bot’s effectiveness.
Monitor Topics Popularity
Explore the most frequently addressed topics and where your bot excels. This helps you understand the most popular content that the AI chatbot uses to generate answers.
Analyze Knowledge Gaps
Identify topics where the bot needs more information to support your customers effectively. Concentrate on developing or improving content to fill these gaps and boost the number of successful interactions.
Customize Static Responses
Tailor your bot's replies to better match your brand voice and enhance customer experience. The Dashboard lets you edit existing static responses, including the welcome message.
Add Knowledge
Enhance your bot's intelligence by adding new knowledge. Easily input and organize updated FAQs, product details, or company policies to keep your bot's responses up-to-date.
Manage Sources
Manage and update the sources of information your bot uses. Ensure your bot pulls accurate and relevant data from your Help Center, website, or any other important repositories.
Settings
Fine-tune your bot's behavior and settings to better suit your operational needs. Adjust conversation flows, configure your Gorgias account, or manage handover scenarios to live agents when necessary.
Preview Interactions
Test changes in real-time before they go live. The Preview function lets you see how your adjustments will look and function, ensuring everything works perfectly before your customers interact with the bot.
Billing Management
Easily manage your billing information and subscription details through the Dashboard. Update your payment methods and review your billing history to ensure seamless transactions.
More exciting features coming soon. Stay tuned!