This guide aims to help you optimize the functionality of PerfectBot within the Gorgias widget. We'll provide you with the necessary steps to configure widget settings efficiently. Remember - PerfectBot can become fully operational only after correctly configuring your chat widget.
Set up business hours ⏲
As PerfectBot provides 24/7 customer support, it's essential to configure your business hours accordingly.
Set availability to “Always live” 👁🗨
Once your business hours are set to 24/7, switch the live chat availability to “Always live during business hours”. That’s right, your bot never sleeps!
Set up Email capture as an option 📧
Requiring customers to give their email before starting a chat can discourage them. Instead, we suggest making email capture optional, so customers can choose to provide their email if they prefer to be contacted that way.
Disable redundant functions
Once your chatbot is ready to reply to your clients’ open-ended questions, it is time to disable some Gorgias functions, which would only complicate the UX, without adding value to the end user.
Quick reply forms
Disable Autoresponder 📴
Disable Quick Replies 💬
Disable Quick Response Flows 💭 and Article Recommendation 📖
Turn off the ticket-assignment rule 🎫
The PerfectBot should take over all new, unassigned tickets - and act as a first line of contact. In the “Channels” section, remove [x] all the channels where the chatbot is active.
Give your chatbot a name 🤖
By default, your chatbot will be called "PerfectBot" - but you can change it to any name you choose.
Give your widget a customized look 🎨
Last, you should customize the Gorgias widget to match your webshop design. The Chat Appearance section allows you to set up matching widget colors, positions, chat titles, and welcome messages.
All set up? The Gorgias chat widget is now the perfect place for your PerfectBot! 👏