PerfectBot is the AI chatbot that handles conversations directly in your Gorgias chat. PerfectBot studies your help center and tickets to learn your brand's voice and policies, then immediately answers chats 24/7 using GPT.
Install your PerfectBot in 6 steps
Follow these instructions, to successfully plug your PerfectBot into Gorgias.
Step 1. Connect the app
1. From your Gorgias account, head to Settings > App Store > All Apps
2. Find PerfectBot.AI on the list
3. Click on the Connect App button
4. Authorize the app
5. Once you successfully install the app, you will be redirected to the preview page. There, you can test the demo version of PerfectBot. Please allow us 2 to 3 days to deliver your AI chatbot trained specifically on your support content.
Step 2. Preview and test PerfectBot before launching it to customers
To test your AI bot, go to your PerfectBot preview page. You can access it from the chat conversation tab, as shown in the screenshot below. 👇
Here are some simple guidelines to effectively test our AI bot:
Test it thoroughly using your help center questions.
Ask questions that are already covered in the Knowledge Base.
Feel free to try different question formats, such as long sentences or simple phrases.
Step 3. Customize handover scenarios
PerfectBot directs more complicated questions to your human support team. By default, the AI bot assigns tickets that need agent assistance to the unassigned pool. However, there are three different possible scenarios for ticket handover.
Step 4. Connect PerfectBot to your store
Once the Gorgias PerfectBot widget is properly set up, you can connect it to your integrated store. The easiest and most recommended scenario is to connect the AI bot to your existing Gorgias widget.
With this scenario, PerfectBot will be available for your customers in the current integrated Gorgias widget connected to your store.
To establish the connection, provide us with your preferred
Chat ID, and we will connect your bot accordingly. You will find your
Chat ID here 👇
Step 5: Set up Gorgias widget settings
To make the most of the AI chatbot, we recommend adjusting certain Gorgias widget features, such as widget availability, business hours, quick replies, etc.
Step 6. Optimize AI chatbot knowledge
Now that your AI bot is live in your Gorgias widget, improving its content is easy. You'll have access to the chatbot's knowledge base, allowing you to edit or add topics as required. By installing the app, we'll also have access to your tickets. We'll analyze them and assist you in optimizing the content based on real conversations.